HV Customer Survey 2006

2010 Customer Survey

Thank you for coming to the survey page. Your feedback is extremely valuable to us and will help us to concentrate on ways to serve you better.

Please indicate the extent to which you agree or disagree with the following statements by clicking on the response and selecting your choice from the drop down options.

STATEMENTS

Customer Service	Response
1. Harvey Vogel Customer Service takes care of my immediate needs.
2. I can count on Harvey Vogel Customer Service to meet their commitments to me.
3. I have a good relationship with Harvey Vogel Customer Service.
Sales Support
1. Harvey Vogel Sales people are knowledgeable of my business needs.
2. Harvey Vogel Sales people listen and act on my concerns.
3. Harvey Vogel Sales people are quick to respond to my calls.
Product Knowledge
1. Harvey Vogel personnel know my products and their application.
2. Harvey Vogel personnel know which part features are critical to my product.
Engineering Assistance
1. Harvey Vogel Engineers know how to add value to my products.
2. Harvey Vogel Engineers are knowledgeable of their processes and tools.
3. Harvey Vogel Engineers are good problem solvers.
Quality
1. Harvey Vogel products are high quality.
2. Harvey Vogel quality personnel are quick to fix problems.
3. Harvey Vogel product qualifications give me confidence.
Pricing
1. Harvey Vogel offers value for the price.
2. Harvey Vogel prices are competitive.
3. Harvey Vogel provides timely quotes.
Delivery
1. Harvey Vogel product arrives on time.
2. Harvey Vogel responds well to changes in delivery schedules.
3. Harvey Vogel product arrives in good condition.

What is the main reason that you purchase from Harvey Vogel?

What is the one thing that Harvey Vogel could improve to give you the best value?

How many Metal Stamping Manufacturers do you currently utilize?

How do you find new suppliers for metal stampings? (select all that apply by clicking on box)
Internet Search            If so what search engine
Yellow Pages
Thomas Register (on-line)
Thomas Register – Green Books
Trade Magazines
Trade Shows
Sales Representatives
Other:   If other, how?

Have you visited our NEWLY UPDATED web site ( www.harveyvogel.com )?

What is your company’s expected sales growth this coming year (%)?

Overall, how would you grade Harvey Vogel?

Please feel free to make suggestions
for how we may serve you better:

Company Name:
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Contact Name:
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Email Address:
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Thank you for your time!

Response